Site Disclaimer

These pages contain general information only. Nothing in these pages constitutes legal advice, or is intended to commit Elysium Ltd into providing specific services to a particular client. Elysium Ltd makes no warranties, representations or undertakings about:

• any of the content of this web site (including, without limitation, any as to the quality, accuracy, completeness or fitness for any particular purpose of such content); or
• any content of any other web site referred to or accessed by hypertext link through this web site ("third party site").

Elysium Ltd does not endorse or approve the content of any third party site, nor will Elysium Ltd have any liability in connection with any of them (including, but not limited to, liability arising out of any allegation that the content of any third party site infringes any law or the rights of any person or entity).

Any enquiries should be directed to our Site Editor.

Copyright Notice

The contents of these pages are copyright © Elysium Ltd 2013. You may download to a local hard disk and print extracts from this web site for your personal use. You may also recopy downloaded extracts to others provided you do not do so for profit.

However, reproduction of part or all of the contents in any form is prohibited unless for personal use. None of the content of this web site may be copied or otherwise incorporated into or stored in any other web site, electronic retrieval system, publication or other work in any form (whether hard copy, electronic or other). For the avoidance of doubt, framing of this site or any part of it is not permitted without express permission.

Notwithstanding the above, caching of this site is permitted by an information service provider acting in the normal course of its business as provided for in the Electronic Commerce (EC Directive) Regulations 2002.

Any enquiries should be directed to Site Editor.

Privacy Policy

Background:

Elysium Ltd. understands that your privacy is important to you and that you care about how it is used and shared online. We respect and value the privacy of everyone who visits Our Site and therefore (subject to the limited exceptions in section 5, below) do not collect information about you unless you contact us (in which case, see section 4, below). Any information we do collect will only be used in ways that are useful to you and in a manner consistent with your rights and Our obligations under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

1. Definitions and Interpretation

   In this Policy the following terms shall have the following meanings:

   • "Data" - means collectively all information that you submit to Elysium Ltd. via the Website. This definition shall, where applicable, incorporate the definitions provided in the Data Protection Act 1998;
   • "Elysium Ltd" - means Elysium Limited of Suite 1, 1-3 Warren Court, Park Road, Crowborough, East Sussex. TN6 2QX;
   • "User" - means any third party that accesses the Website and is not employed by Elysium Ltd. and acting in the course of their employment; and
   • "Website" - means the website that you are currently using (http://elysium.uk/) and any sub-domains of this site unless expressly excluded by their own terms and conditions.

2. Information About Us

   1. Our Site, http://elysium.uk/, is owned and operated by Elysium Ltd a company registered in England and Wales, number 2632587, whose registered address is Suite 1, 1-3 Warren Court, Park Road, Crowborough, East Sussex. TN6 2QX. Our VAT number is GB 583878967.

3. Scope - What Does This Policy Cover?

   This Privacy Policy applies only to your use of Our Site. It does not extend to any websites that are linked to from Our Site (whether We provide those links or whether they are shared by other users). We have no control over how your data is collected, stored or used by other websites. We advise you to check the privacy policies of any such websites before providing any data to them.

4. Data Collected

   1. Subject to section 4.3, Our Site does not collect any data from you unless you contact Us via an email link which is included on Our Site.
   2. From emails We may collect your name, your email address and any other information which you choose to give us.
   3. Our Site automatically collects information about your computer via the web analytics tool Google Analytics. This statistical data is used for system administration and in order to create reports about our users' browsing actions and patterns, and does not identify any individual. Google Analytics uses first-party cookies to track visitor interactions as in our case, where they are used to collect information about how visitors use our site. We then use the information to compile reports and to help us improve our site.
      
      Our site collects the following (non-personal) data:
      1. Your IP Address;
      2. Your operating system;
      3. Your browser type.

5. How Do We Use Your Data?

   1. All personal data is stored securely in accordance with the principles of the Data Protection Act 1998. For more details on security see section 6, below.
   2. As noted above, We do not generally collect any data. Where We do (if you email Us, for example), We may use your data as follows:
      1. Responding to communications from you.
   3. We will not share any of your data with any third parties for any purposes.

6. How and Where Do We Store Your Data?

   1. We only keep your data for as long as We need to in order to use it as described above in section 5, and/or for as long as We have your permission to keep it.
   2. Your data will only be stored within the European Economic Area ("the EEA") (The EEA consists of all EU member states, plus Norway, Iceland and Liechtenstein).
   3. Data security is of great importance to Us, and to protect your data We have taken suitable measures to safeguard and secure any data We hold about you (even if it is only your email address).
   4. Notwithstanding the security measures We take, it is important to remember the transmission of data via the internet may not be completely secure and you are advised to take suitable precautions when transmitting to Us data via the internet.

7. How Can You Access Your Data?

   You have the legal right to ask for a copy of any of your personal data held by Us (where such data is held). Please contact Us for more details.

8. Contacting Us

   If you have any questions about Our Site or this Privacy Policy, please contact Us. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you.

9. Changes to Our Privacy Policy

   We may change this Privacy Policy as we may deem necessary from time to time, or as may be required by law. Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.

Regulatory Information

The information on this page is provided to conform with the Electronic Commerce (EC Directive) Regulations 2002 (UK).

Elysium Ltd is a company registered in England and Wales, number 2632587, VAT number GB 583878967

Head Office Address

Elysium Ltd
Suite 1, 1-3 Warren Court
Park Road
Crowborough
East Sussex  TN6 2QX

Telephone: +44 (0) 1892 667411
E-mail: info@elysium.uk

Elysium's registered office is at:
Elysium Limited, Suite 1, 1-3 Warren Court, Park Road, Crowborough, East Sussex, TN6 2QX, UK

Terms & Conditions

Elysium submits all quotations and price lists and accepts all orders subject to its standard conditions of contract. These apply to all contracts for goods supplied or work done by them or their employees to the exclusion of all other representations, conditions or warranties, express or implied, unless agreed by both parties in writing.

Usage of our hosting services is subject to our acceptable use policy, and to a hosting agreement - this is a basic hosting agreement, which applies to our standard hosting arrangements.  Specific contractual arrangements with individual clients may over-ride clauses in this agreement.

Domain Services

Elysium are a Nominet Tag Holder and are therefore bound by the Nominet Registrar Agreement and Good Practice Terms. You can read these documents on the Nominet web site at: http://www.nominet.uk/resources/. In addition, Elysium register a range of domains through agreements with third party registrars, which they then administer and provide services for to their clients.

UK domains

As a Nominet member and tagholder, we can register, renew and administer a .uk domain for you. These may be handled through our own contract with Nominet, or through our contracts with third party registrars who will also be Nominet registered.
Nominet UK is the registry for .uk internet names and manages the authoritative database of .uk domain name registrations. They are a not-for-profit company and have members instead of shareholders. Nominet is officially recognised as the .uk domain name registry by the internet industry, users and the UK Government. Nominet themselves do not proactively sell domain name registrations, but provide neutral advice on registering and maintaining your name.

Why is this relevant?

If you register a .uk domain with Elysium Ltd, Nominet should send you an official domain ownership document. Other domain extensions, such as .com, .net, .info, or .biz domains do not issue these certificates. This is an important document, and you should keep it safely.

In buying a .uk domain name you understand that you are making a contract with Nominet, rather than ourselves - our charges in acting as your agent are for looking after this domain name for you and providing the services to enable you to use it effectively.  You remain the owner of the domain name and can transfer its management to other agencies at any time.  Your contract is with Nominet and subject to their Terms and Conditions.

If you want to change the registrant name for your domain, (effectively, its owner) this has to be done directly with Nominet. They charge an admin fee and this can be managed from their website. See http://www.nominet.org.uk/uk-domain-names/manage-your-domain/change-details

The small print

If you register a domain with us it will belong to you and you will be registered by Elysium as the owner of your domain name, using information that you pass to us for registration. As a registrar, we are required to ensure that registrants submit complete and accurate data, which then can be queried by other Internet users (typically as a 'whois' query). There is an option for non-company registrants of Nominet .uk domains to opt out from providing their address details for public display, but you will need to request this when ordering a domain - our default is to provide full registrant information.

Unless you request otherwise, Elysium Ltd will be registered as the accounting, technical and billing contact for your domain, as we provide a fully managed service, and we pay Nominet fees on your behalf (assuming you have paid us to carry out this service for you). In the event that our invoice to you for our services has not been paid when a Nominet renewal becomes due (we will provide you at least two month's notice) we reserve the right to 'detag' ourselves from your record - you are then responsible for finding a new registrar to look after you and provide DNS services.

Please note: Nominet make a significant charge for retagging detagged domains and for renewing a domain on which payment has lapsed.

There is no extra charge if you decide to transfer your domain away, and we do not charge for the detagging process outlined above.

We do not charge to make other changes to your registrant information as held by Nominet - for instance the registrant address for your uk domain

IPS Nominet tag

Our IPS tag is ELYSIUM. You will need this when transferring Nominet names to us.

Charges for .UK domains

Our basic charges for domain registration as as follows

Charges for domains

Extension	Registration / Renewals	Duration of Registration / Renewal
*	£50.00	1 year

All prices exclude VAT.

Complaints and Escalation

If you would like to raise a complaint, please email complaints@elysium.uk or write to us at the address below.

If you have already made a complaint and are unsatisfied with our initial resolution, you can escalate your complaint by emailing escalations@elysium.uk.

We will respond to your email within 1 working day.

Contacting Us

For domain queries please email support@elysium.uk or call us on between 09:00 and 17:30, Monday to Friday excluding bank holidays on +44 (0)1892 667411.

If you wish to report abuse from our network or domains, please email abuse@elysium.uk.

Elysium Ltd
Suite 1, 1-3 Warren Court
Park Road
Crowborough
East Sussex TN6 2QX.